Support
Last updated: July 24, 2026
We want you to feel confident about every formula you order. If something is not right, we are here to help. This policy explains when and how you can return a product and receive a refund.
You may request a return within 30 days of delivery. Because these are ingestible wellness products, we can accept returns of unopened, unused items in their original, sealed packaging. If a product arrived damaged, defective, or incorrect, we will make it right regardless of whether it has been opened.
Email info@citozeatecusa.com with your order number and the reason for the return. We will send return instructions and, where applicable, a return authorization. Please do not send items back before receiving instructions.
Once we receive and inspect your return, we will notify you of the outcome. Approved refunds are issued to your original payment method, typically within 5–10 business days after approval. Original shipping charges are non-refundable except where the return is due to our error.
If your order arrives damaged or you received the wrong item, contact us within 7 days of delivery with a photo of the item and packaging. We will arrange a replacement or full refund at no cost to you.
Opened or used products (except where damaged, defective, or incorrect), and items returned more than 30 days after delivery, cannot be accepted.
Returns on professional-channel and wholesale orders are governed by the terms of the applicable practitioner or distributor agreement.
Need help with a return? Email info@citozeatecusa.com.